Nintendo loses case over eShop pre-order cancellations

Originally published on GamesIndustry.biz by Jeffrey Rousseau

German consumer organization successfully argues against platform holder’s digital storefront policy for returns

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Last Friday a German court ruled against Nintendo regarding the platform holder’s seven-day policy to cancel eShop pre-orders, as reported by Nintendo Life.

In the case, the Federation of German Consumer Organisations successfully argued that the refund policy that only lets customers cancel pre-orders up to seven days before a title’s release is unfair because a customer has no way to test the game before it launches.

The platform holder’s cancellation policy has been the subject of multiple European consumer rights cases over the years.

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